Important Settings for WhatsApp and SMS in JeffreyAI

To ensure that your WhatsApp and SMS communications work smoothly with JeffreyAI, it’s essential to configure a few important settings. Here are key tips and guidelines:

1. Mobile Number Format

• Use the Mobile Field: Always enter phone numbers in the designated Mobile field within JeffreyAI’s contact information. This field is specifically set up to support SMS and WhatsApp communication.
• Include Country Code: Make sure each phone number includes the correct country code at the beginning. For example, a UK number should be formatted as +447123456789. This is crucial for WhatsApp and SMS validation, as both services require the full international format to function properly.

2. Validation Checks

• JeffreyAI performs validation checks to ensure numbers are correctly formatted. If a number is missing the country code or is not in the mobile field, messages may fail to deliver.
• Regularly review and update contact information to ensure accurate formatting across all mobile numbers.

3. Monitor Credit Usage

• Check your credit usage for WhatsApp and SMS within the Communications Package settings to keep track of message limits and avoid interruptions in service.

By following these settings and guidelines, you’ll optimise your WhatsApp and SMS communication within JeffreyAI, ensuring effective and compliant outreach.